Return Merchandise authorization
Wish to return one of our products for a refund, replacement or repair? Please carefully read our return merchandize authorization (RMA) policy prior to registering your product for a return shipment.
Register your return shipment or repair
All return shipments or repair requests must be registered prior to shipment to Microfan. After accepting your request, we will send you a confirmation email with a unique RMA number. With this RMA number you can send the product back to us.
Select “Return goods” if you wish to return a product.
Select “Repair” if you wish to register a product for repair.
General conditions
- Please carefully read our return policy prior to registering your product for a return shipment.
- Customer specific products cannot be returned.
- Return shipments without a readable RMA number or which have not been registered in advance will be refused and the shipment returned immediately.
- If we detect transport damage upon receipt of goods, we will refuse the shipment and return the shipment immediately.
- If, upon receipt of goods, we find that the product has been packed poorly, we will refuse the shipment and return the shipment immediately.
- If the shipment is insufficiently stamped, we will refuse the shipment and return the shipment immediately.
- Shipping costs for returning products to Microfan are always the responsibility of the customer.
- Shipping costs for returning Microfan products to the customer are always the responsibility of the customer, unless warranty applies.